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Policies

At Cloud 9 Massage & Spa, Your Float Haven we commit ourselves to provide a unique and outstanding massage experience for our clients.


We require a credit card to hold all appointments, even if using a gift card or coupon. The card will not be charged unless asked the day of the appointment, if the client would cancel in less than 24 hours, if the client would NO SHOW, NO CALL to their appointment time, or if there would be any damages to the pod (i.e. bodily fluids in the pod water, change in the water color, etc.) or any other property of Cloud 9 Massage & Spa, Your Float Haven.
Treatment times for spa & foot treatments, floats, facials, waxing, and Beauty Lane treatments should be used for scheduling purposes only. Treatments may not take as long as the time says, and should be taken as a suggestion, not a guarantee.

Personal Property:

Please leave your jewelry and other valuables at home, try to only bring what you will need. We are not responsible for any lost items.

If items are left at the spa, we will contact the potential owner with the contact information given on the intake form and we will also post on our Facebook page. Items left for longer than 30 days will be donated to Goodwill.

Arrival To Your Massage:

Please arrive for your appointment 15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients). All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule. The original treatment time will be charged.

Cancellations:

Please provide 24 hours notice if you need to reschedule or cancel a treatment. This gives the spa enough time to fill the slot. If a client fails to cancel 24 hours prior to their scheduled appointment time, the card on file will be be charged for the scheduled appointment. For No Show No Calls they will be asked to pre-pay for future services.

Late Arrival:

We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

No Show:

Clients who fail to show for appointments may be asked to pre-pay for future services and will be charged the full amount for the missed appointment. It is important that our massage therapists are compensated for reserved time slots.

Gift Certificates and Coupons:

Gift certificates and all services rendered are non-refundable and cannot be exchanged for cash. However, we will go above and beyond to satisfy your treatment request if it is of equal value. Treatment prices are subject to change without prior notice, this may leave the recipient with a balance if prices change between buying the gift certificate and the appointment. 

At Cloud 9 Massage & Spa, Your Float Haven our Gift Cards never expire!

Cloud 9 Massage & Spa coupons and or specials can only be redeemed within the specified time printed on the coupon. Spa coupons and spa specials cannot be combined for the same service, only one coupon per treatment.
Gift cards, coupons, and specials may not be exchanged for cash.

Payment:

We accept cash, check, and major credit cards (Visa, MasterCard, and Discover). For any returned check there will be a $25.00 fee.